FAQ

Ordering & Payment

Which payment methods do you accept?
We accept all major credit and debit cards, along with Shop Pay, Apple Pay, and Google Pay at checkout.

Can I change or cancel my order?
Yes — email us through our Contact page with your order number as soon as possible. We can make changes or cancel as long as the order hasn't shipped yet.

I entered the wrong shipping address. Can it be fixed?
Contact us right away with your order number. If the order hasn't shipped, we're happy to correct it at no charge.

Can I use more than one discount code?
Only one discount code can be applied per order.

Shipping & Delivery

How much does shipping cost?
Shipping is free on every order.

How long will my order take?
Orders are processed within 1–2 business days, with delivery typically arriving 5–10 business days after dispatch.

Will I get a tracking number?
Yes — you'll receive an email with tracking information as soon as your order ships.

My tracking hasn't updated in a few days — should I worry?
Not yet. It can take 24–48 hours for the first scan to appear, and tracking can go quiet briefly while a parcel is in transit. If it's been longer than that, reach out and we'll look into it.

My order arrived damaged.
We're sorry to hear that. Email us a photo of the item and packaging along with your order number, and we'll send a replacement or issue a refund.

Returns & Exchanges

Can I return my piece?
Yes — we accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging.

How do I start a return?
Contact us through our Contact page with your order number and which item(s) you'd like to return, and we'll send you instructions.

Can I exchange an item instead?
Yes — let us know in your return request and we'll arrange an exchange for a different style or size where available.

When will I get my refund?
Refunds are processed within a few business days of us receiving your returned item, and typically appear on your statement within 3–5 business days after that.

Sizing & Fit

How do I find my ring size?
Check out our Ring Size guide for help measuring at home.

Are your rings and bangles adjustable?
Many of our rings and cuff bracelets feature an open, adjustable band that fits a range of sizes comfortably. Each product page notes whether a piece is adjustable.

What if my piece doesn't fit?
No problem — trying it on doesn't affect your return eligibility. Just reach out within 14 days of delivery for an exchange or refund.

Materials & Care

What is House of Noem jewelry made of?
Our pieces are crafted from stainless steel, copper, and plated metals in warm gold and silver tones. Specific materials are listed on each product page.

Is it suitable for sensitive skin?
Our pieces are designed for everyday wear and are generally well tolerated, though sensitivity can vary from person to person. Material details are listed on each product page.

Can I wear it in water?
Everyday contact with water — handwashing, showering — is fine, but we recommend removing jewelry before swimming or extended exposure to pools or salt water to help preserve the finish.

How should I care for my jewelry?
Wipe gently with a soft, dry cloth after wearing, and store in a dry place away from direct sunlight. For best results, put jewelry on after applying lotions, perfume, or makeup.

Will my piece look exactly like the photo?
Lighting and screen settings can cause slight variations in how color and finish appear. Small natural variations between individual pieces are normal and part of their charm.